Returns & Exchanges
At TOOCAA NOVA, we stand behind the quality of our laser engravers and electronics. If you are not completely satisfied with your purchase, you can return your item in its original condition within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the electronic device in its original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Shipping and Labeling
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location for secure transport back to our facility.
Inspection and Refund
Once our technical team verifies the condition of the hardware, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing